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Sales:
+49 89 9230683-20
sales@novalnet.de
Support:
+49 89 9230683-21
support@novalnet.de
Endcustomer support:
+49 89 9230683-29 (Mon - Fri 9 am - 4 pm)


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  • Our Solutions
    • Payment Solutions
      • Full-service Payment Processing150+ payment methods, 125+ currencies
      • Why NovalnetOur full service solution at a glance
      • Payment GuaranteeEliminate the risk of non-payment
      • Subscription ManagementFlexible secure recurring payments
      • Seamless CheckoutCustomer-friendly payment process for high acceptance
      • Virtual IBANAutomated credit assignment for invoice and pre-payments
      • Pay-by-LinkThe simplest way to accept payments
      • Virtual TerminalAccept offline payments
      • Phone PaymentsAccept payments using IVR
      • POS / mPOS / TerminalIn-store payments / on-site payments
      • Split payments and revenue shareAutomated Marketplace & Affiliate Management
      • Instant Payment PluginsPlugins for E-commerce, ERP and CRM platforms
      • One-Click Payments / TokenizationUser-friendly online and offline payments via tokenization
    • Safety & Security
      • Novashield Payment ProtectionIntelligent fraud prevention and risk management
      • Dunning & Debt CollectionAutomated claims management
      • Escrow AccountsProtect your funds from insolvency
      • Technology & PlatformSaaS for best performance and availability
      • Data CentersFully secure and located in Germany
    • Services & Support
      • Automated InvoicesCreate and send invoices to your customers
      • Debtor ManagementAutomate your bookkeeping
      • Analytics & ReportsEasy sync for your accounting system
      • Marketplace & AffiliatesGlobal payouts with complex cash flows
      • End-user SupportPayment support for your customers
      • TaxationTurnover and location-based tax automation
      • Technical SupportSupport for implementation and maintenance
      • Document ManagementSupports full-customisation and secure archiving
  • Business cases
    • E-commerceOnline and physical payments centralized in an omnichannel system
    • SaaSManage recurring billing & subscriptions
    • MarketplacesGlobal payouts with complex cash flows
    • PlatformsPayment acceptance via your platform for your customers
  • Integration
    • Interfaces
    • Instant Payment Plugins
    • Knowledge Center
    • Pricing
  • Company
    • About Novalnet
    • Why Novalnet
    • Management Team
    • Partners
    • Clients
    • Licenses
    • Awards
    • Careers
  • Blog
  • Contact
  • Account

Why Do I Pay Novalnet?

Who is Novalnet?

Novalnet is a German payment provider helping thousands of online shops, web portals, marketplaces, and other companies to accept and process payments. We are headquartered in Munich (Germany) and one of the few officially accredited payment institutions controlled by the German Federal Financial Supervisory Authority (BaFin).

Why do I pay Novalnet? / Why does Novalnet charge me money?

Did you find the name Novalnet on your bank statement, credit card statement or a similar booking? Or maybe an invoice where Novalnet is mentioned as the “payee” and you are asked to transfer money to us? The reason why you find the name Novalnet, instead of the actual company where you purchased from, is simple. We are their contractual partners to process the payments that you make. Novalnet takes care of the fact that your order is confirmed, payment secured, and that the online retailer receives your money. Thus, we help to increase the security of your online payments.

How can I learn more about the money debited from my account?

The most important information you will see on your bank statement. You will find a 17-digit transaction number (TID) together with the name of the online shop/web portal where you purchased. If you cannot find this information or want to know more about this particular payment, you can log into our SSL-encrypted portal at https://card.novalnet.de

There you will be able to see all the transaction details as well as the direct contact information of the online shop/web portal where the purchase was been made. Please make sure to have your 17-digit transaction number (TID) ready when you log in. You will find this number on your bank statement.

I received a payment reminder – What should I do?

To avoid any further costs you should pay as soon as possible. You will find the data needed to make the payment on the payment reminder or collection letter itself. If you have any questions or face problems while paying, please contact directly the company where you purchased/registered. You can also get in touch with us via the contact information below.

How can I stop these payments?

If you wish to cancel or renew your order/subscription, please contact the online shop/web portal where you made your purchase. All questions related to shipping, warranty, guarantees, cancellation periods, delivery times etc. cannot be answered by Novalnet. In these cases, please contact the online shop/web portal directly. You will find the name on your bank statement. Novalnet will only be able to help you with questions related to the payment itself, such as status of your payment, failed/successful payments etc.

How does Novalnet secure my online payments?

Novalnet is controlled by the Federal Financial Supervisory Authority (BaFin) and regularly goes through extensive audits by different auditors, such as the German Federal Bank (Deutsche Bundesbank), BaFin and PCI-DSS (Payment Card Industry Data Security Standard) organization.https://card.novalnet.de

As a registered and officially certified payment institution (similar to a bank) we ensure that online retailers provide highly protected payment types and process your payments in a secure way. Our authorization applies across the entire European Economic Area and while headquartered in Germany, we are subject to the strict German laws protecting your rights as a buyer. We also comply with a multitude of regulations related to the European Payment Services Directive PSD2, money laundering prevention, data protection, risk management, internal audits and much more.

How do I get in touch with Novalnet?

We are available from Monday to Friday between 9 AM and 4 PM (CEST/CET time):

through our website: https://www.novalnet.com/contact

by e-mail: payment@novalnet.de

by phone: +49 89 9230683-29

  • Payment Processing
  • Pricing built for your business
  • Instant Payment Plugins
  • Developer Portal

Products

    • Credit Card
    • Instalment payments
    • SEPA-Direct Debit with Payment Guarantee
    • Direct Debit UK (BACS)
    • Pay Cash
    • Prepayment / SEPA Transfer
    • Invoice
    • Invoice with Guarantee
    • PayPal
    • Instant Bank Transfer
    • giropay
    • eps Transfer
    • iDEAL Transfer
    • Post Finance
    • Multibanco
    • Bancontact
    • Apple Pay
    • Cash on Delivery
    • Przelewy24
    • In-App-Payment
    • Pay by Mobile Phone Bill
    • One-Click Payments / Tokenization
    • Fraud prevention
    • Automated invoices
    • Document management
    • Receivables Management
    • Membership and subscriptions
    • Marketplace and affiliates
    • Pay-by-link
    • Debt collection
    + show more

    Services

    • Hassle-free integration
    • Seamless checkout
    • Analytics and reporting
    • Escrow accounts
    • End-user support
    • Taxation
    • Test & Productive Operation
    • Dealer Administration
    • Platform for Success
    • More Services
    + show more
    • About Novalnet
    • Clients
    • Careers
    • Licenses
    • Imprint
    • Privacy Policy
    • Cookie Policy
    • Knowledge Center
    • Payment Glossary
    • Ecommerce Glossary
    • Blog
    • News
    • Contact
    pci pci dss software hosted in germany
    • family doing online shoppingWhy Every E-Commerce Business Needs to Have a Global Payment Strategy
      August 21, 2023
      E-commerce businesses need to adapt to keep pace in a growing digital economy. They also need to be in sync with the needs and preferences of today’s [Read more…]
    • SaaS, Software as a Service. Internet and networking Technology concept.Embedded Payments and SaaS companies: Removing Friction and Powering Growth
      August 17, 2023
      SaaS businesses are growing rapidly, fuelling the need for smoother payments SaaS is the way to go in future. 80% of businesses plan to use all SaaS [Read more…]
    • Two paper boats made of two different currency notes to represent cross border paymentsWill Instant Cross-border Payments become a reality in Europe?
      August 16, 2023
      Instant cross-border payments is the holy grail of the global payment industry. But in reality, it has been a bit more elusive. Nonetheless, [Read more…]

    See all articles

    Have we debited your account?

    If you found a debit in your bank statement and don't know what you have been charged for, click the button below
    Get transaction Info
    Please keep your 17-digit transaction number (TID) ready.

    Hotline: +49 89 9230683-29 (Mon - Fri 9 am - 4 pm (CET))

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