End-user support
Our commitment extends beyond providing secure payment services for businesses; we also make sure your end-customers are fully supported and take care that any concerns they might have are addressed.
Our commitment extends beyond providing secure payment services for businesses; we also make sure your end-customers are fully supported and take care that any concerns they might have are addressed.
Your customers can access transaction details anytime using the 17-digit transaction number (TID), as seen on their card or bank statement, and the associated email.
End-users can call our support hotline +49 89 9230683-29 (Mon – Fri 9am – 4pm) and our support team will be happy to answer all payment-related concerns.
Your customers can also send an email to payment@novalnet.de with details of the transaction ID (TID) as seen on their card or bank statement.
We’re here to support your customers with queries relating to payment transactions, such as:
Our team love to help, but they aren’t able to support end users with:
End-to-end encrypted transactions are processed within a fully-secure PCI DSS Level 1 payment system, hosted exclusively in Germany.
We secure your business proactively, stopping payment fraud and chargebacks before they damage your business’ integrity.
We are accredited by BaFin and authorised to provide financial services throughout the European Economic Area in accordance with the Payment Services Supervision Act.
Register your details to access the payment dashboard.
Complete and e-sign our simple contract and upload a minimal set of documents.
Start accepting payments instantly with easy integration
Hotline: +49 89 9230683-29 (Mon - Fri 9 am - 4 pm (CET))