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Sales:
+49 89 9230683-20
sales@novalnet.de
Support:
+49 89 9230683-21
support@novalnet.de
Endcustomer support:
+49 89 9230683-29 (Mon - Fri 9 am - 4 pm)


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  • Our Solutions
    • Payment Solutions
      • Full-service Payment Processing150+ payment methods, 125+ currencies
      • Split payments and revenue shareAutomated Marketplace & Affiliate Management
      • Instant Payment PluginsPlugins for E-commerce, ERP and CRM platforms
      • One-Click PaymentsUser-friendly and secure using tokenisation
      • Pay-by-LinkThe simplest way to accept payments
      • Phone PaymentsAccept payments using IVR
      • Subscription ManagementFlexible secure recurring payments
      • Virtual IBANAutomated credit assignment for invoice and pre-payments
      • Payment GuaranteeEliminate the risk of non-payment
      • Virtual TerminalAccept offline payments
    • Safety & Security
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      • Data CentersFully secure and located in Germany
    • Services & Support
      • Analytics & ReportsEasy sync for your accounting system
      • Automated InvoicesCreate and send invoices to your customers
      • Debtor ManagementAutomate your bookkeeping
      • End-user SupportPayment support for your customers
      • Technical SupportSupport for implementation and maintenance
      • TaxationTurnover and location-based tax automation
      • Document ManagementSupports full-customisation and secure archiving
  • Business cases
    • E-commerceOnline and physical payments centralized in an omnichannel system
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End-customer Support

With the Novalnet end customer portal “card.novalnet.de” we provide you an additional value added service for online payment. Each customer can view all transaction details with the transaction identification number (TID), that appears on his account or credit card statement. This is a free additional service for you as a merchant.

If desired, your shop or your company name can be displayed as the payee in the customer’s account statement.

View Transactions

If an end customer who has paid online on your website cannot assign a direct debit to his account or credit card, he can view the booking details himself via “card.novalnet.de”. The end customer can easily determine where the purchase was made, which in turn significantly reduces the risk of chargebacks and chargebacks.

Cancel Subscriptions

If your business model includes a subscription, your customers have the option to cancel their subscription in the end customer portal. This saves you time and administrative effort.Telephone

Support for End-customers

In addition, telephone support is available to the end customer, which is provided by our service staff. You do not have to provide any customer support for the online payments made via Novalnet.

  • Payment Processing
  • Pricing built for your business
  • Instant Payment Plugins
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Products

    • Credit Card
    • Instalment payments
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    • Pay Cash
    • Prepayment / SEPA Transfer
    • Invoice
    • Invoice with Guarantee
    • PayPal
    • Instant Bank Transfer
    • giropay
    • eps Transfer
    • iDEAL Transfer
    • Post Finance
    • Multibanco
    • Bancontact
    • Apple Pay
    • Cash on Delivery
    • Przelewy24
    • In-App-Payment
    • Pay by Mobile Phone Bill
    • Tokenization
    • Fraud prevention
    • Automated Invoicing
    • Document Management System
    • Receivables Management
    • Membership Management
    • Subscription Management
    • Marketplace Solution
    • Affiliate-System
    • MOTO / Telesales
    • Debt Collection Management
    + show more

    Services

    • Implementation & Maintenance
      • Dealer Administration
      • Test & Productive Operation
      • Project Management
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      • Real-Time Monitoring
      • Evaluation & Reporting
      • Dealer-Support
      • End-customer Support
      • Technical Support
      • More Services
      + show more
      • About Novalnet
      • Clients
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      • Payment Glossary
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      • Contact
      pci pci dss software hosted in germany
      • tapping the phone for Wi-Fi paymentHow Alternative Payments Help Your Business in 2023
        March 27, 2023
        E-commerce is growing rapidly throughout Europe, with 75% of people aged 16 to 74 shopping online in the last year. The UK continues to be the [Read more…]
      • A credit getting swiped in an online bankingHow to Secure Your Payments in 2023
        March 21, 2023
        As e-commerce booms throughout Europe, selling online can be a great way to reach more customers. In 2022, 75% of people in the EU shopped online. [Read more…]
      • Currency exchange, money transfer concept, economy and financial backgroundHow to Use Payment Automation in Cross-border Payments in 2023
        March 20, 2023
        Clarity into payments is highly desirable. Even more so for cross-border payments. Having visibility into what payments are coming in and going out [Read more…]

      See all articles

      Have we debited your account?

      If you found a debit in your bank statement and don't know what you have been charged for, click the button below
      Get transaction Info
      Please keep your 17-digit transaction number (TID) ready.

      Hotline: +49 89 9230683-29 (Mon - Fri 9 am - 4 pm (CET))

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