More Services

MORE SERVICES

As the only payment provider, Novalnet covers all areas for a successful online business: all common national and international payment methods including extensive fraud prevention, subscription and member management, voucher solutions, marketplace solutions, accounts receivable management, receivables management, free technical support and much more. In addition to the products and services mentioned, we also offer other cost-reducing services that ensure increased sales.

Short Link to the Payment Form via a URL Shortener

A short URL service (URL shortener) shortens long Internet addresses. The short link version can then be divided easily and visually more beautifully. Short links have established themselves, especially in the social media area, since there, e.g. The character set is often limited on Twitter. Clicking on the short link then creates a redirect (301 redirects) to the original Internet address for our payment form.

A shortened URL could look like this: www.example.de/shorted instead of the long Internet address www.example.de/example.php?id=234345&session=898714874657.php.

When is it worth using a Payment Link as a Short Link?

This service can be used in many cases and can be flexibly adapted to your individual needs. A possible scenario would be: The buyer has not yet paid for his order or has accidentally cancelled the payment and therefore asks you to make the payment options available again. You can now send your customer a short link to a pre-filled payment form in which they can select one of the various payment options and only enter their relevant data.

However, it would also be conceivable to use a short link if you want to send the buyer an invoice by post or e-mail and want to enable him to pay not only by bank transfer but also other payment methods such as Select credit card.

You can also integrate the short link into a payment reminder. Whether this reminder is sent by e-mail or by post: It is easy for the buyer to copy the URL and enter it in the browser.

The Advantage of the Novalnet Short Link

The advantage of the short link version is that this URL not only looks clean, but there is also no longer any risk of a line break in an email. Such a break can lead to errors when clicking because only part of the URL is called. This short link is also easier to copy and paste into the browser. Another advantage is that the short address (e.g. sent in a letter) can be copied more easily and quickly.

Payment Link to End Customers

We also support you with a payment link to end customers for updating subscription payment data or the payment reference.

Payment Reminder (DE or International)

The payment reminder can be sent via Novalnet both by email and by post.

If a buyer does not pay on time, Novalnet will automatically send a payment reminder by email. However, e-mails can get lost, end up in the spam folder or be accidentally deleted. In many cases, however, buyers simply do not trust payment reminders by email, as they suspect fraud due to a large number of phishing emails. The postal payment reminder from Novalnet prevents all of these cases. Novalnet automatically generates, prints and sends the corresponding payment reminders on request. The payment reminder by post can be individually adapted to your corporate identity using a large number of placeholders. These include e.g. Your company logo or the company address and much more. However, it is also possible to use the tried and tested standard template from Novalnet.

Delayed Payment Reminder with Collection Handover as a service

Your end customers will receive a payment reminder (by email or post). This can be adapted to your own corporate identity. If payment is made within the set deadline, the collection process will be discontinued without consequences. If this payment is not made, it will be made (if by you desired) the automated receivables management. As I said: This service is purely optional and does not have to be used. This automation makes the entire process easier for you and ensures stable growth.

A Reminder of Expiring Payment Dates

Which retailer does not know: the end customer has a current subscription or an active payment reference using the credit card payment method. His credit card is regularly charged with current payments. But now it comes as it should: the credit card expires, but the customer has failed to update the credit card details. And then there is an unwanted payment default.

Novalnet has recognized this problem and developed a new information service, the “Validity Reminder for Expiring Payment Data”. Before a credit card expires, Novalnet informs its contractual partners of this conveniently and securely. This gives the retailer the opportunity to promptly notify his customers of the upcoming process and to ask for updates. This service is of course not only available in German, but also in English. This avoids payment defaults and unnecessary expenditure of time.

Prepaid Credit Solution

Novalnet is able to manage prepaid credit for the individual contractual partner and for his services. We have different variants for the prepaid options: per end customer, per project, etc. The existing permits cover our prepaid credit models.

Please contact us to implement the prepaid credit solutions that are right for you.

Refund of a Credit

We also support you in refunding a non-allocable credit to the customer.

Specific IBANs

A common scenario: the customer has completed the purchase process, wants to transfer the outstanding amount and is looking in vain for an order or invoice number. But no matter, the dealer will already know who paid what – even without the annoying numbers. Novalnet can assign specific IBANs to make this search a thing of the past. Incoming payments can thus be clearly assigned. You receive order-related or customer-related specific IBANs, with the help of which you can avoid error-prone interpretations of the intended use or incorrect entries by your customers from the outset.

It works very simply:

Novalnet can issue “specific IBANs” for each order, for each end customer or for each of your projects (websites), or for you as a dealer. This specific IBAN is automatically recognized and clearly assigned when payment is received.

The resulting simple and much faster allocation of payments in financial accounting enables almost perfect process management that increases the allocation of payments to up to 100%. A significantly reduced amount of work when assigning all credits is particularly helpful for online retailers. In addition, entrepreneurs benefit from the usual transparent overview of their transactions in the Novalnet dealer administration.

Billing in MT940 Format

MT940 is the SWIFT standard for the electronic transmission of account statement data. If you need this format, we will, of course, provide it to you.

Transaction Data Export to Google Analytics

The numerous data and statistics described above from our dealer administration portal (https://admin.novalnet.de) can be seamlessly integrated into Google Analytics, a free web analysis service, and connected to other data from this service.

With the help of Google Analytics and the e-commerce reports it contains, you can collect a lot of important data and key figures that are necessary to optimize your page content and evaluate your marketing measures. This includes, for example, keywords, visitor numbers, length of stay, the origin of your visitor traffic, popular content and where your visitors exit in the order process. If you, as a shop operator, also want to analyze your sales figures, turnover and product data, it is therefore advisable that you implement Google Analytics e-commerce tracking on your website. You can also evaluate the reports in Google Analytics according to individual user groups, e.g. new visitors vs. returning visitors, users with or without a transaction, etc.

You can activate and set up the automatic integration of your transaction data from the admin portal in Google Analytics in the admin portal.

Manual Booking

Please contact us on the subject of “manual booking”.

Novalnet Dealer Billing by Post

Novalnet offers different payment rhythms, e.g. daily, three days, weekly, bi-weekly up to a monthly payment. This also depends on the respective payment method and the associated risk of a chargeback. We are happy to clarify this in a joint discussion and contractually fix it accordingly. Novalnet enables two payment options, i.e. both a net and a gross payment. This enables, for example, a separate presentation of sales and costs in the sense of separate accounts.

Consulting Service

At your location and in regular jour fixes, we support you with individual consulting services. These range from complete advice on the development of a payment project to coordination and communication to tracking the results with various project participants (clients, development departments, agencies, etc.).

Manual Subsequent Booking

We also support you with manual subsequent booking (based on a payment reference).

Validation of the VAT Number via the VIES Database

To validate the VAT number, Novalnet offers an automated check via the VIES database offered by the European Commission when the VAT number is transmitted. The VAT number validation can be carried out for the following Member States: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Greece, Spain, Finland, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia.