Technical Support

Technical Support During Implementation

With our in-house technical development department, we offer a flexible and professional service for connecting to any system. Do you have special or customization requests? We would be happy to talk to you about the project effort and implementation.

We are happy to help you with the payment integration, the integration of the various payment methods, the selection of security modules, even with a possible conversion of the entire payment system – as well as with the implementation of a completely new project.

Our software department takes care of the special adaptation of individual solutions for contractual partners and thus realizes a wide variety of projects.

Technical implementation of the services offered by Novalnet, including a comprehensive test phase, usually takes between 2 and 4 weeks (depending on the effort). The time required for this depends mainly on the effort, the special requirements and your individual wishes. Our technical department, which has been specially set up for this, supports you and your team with the technical implementation up to the test phase. Our experienced employees also accompany the test phase.

The implementation is possible immediately! Several employees from technology, compliance, support and various quality assurance managers and technicians will also successfully implement your project.

One of the many typical adjustments for the contractual partner is, for example, the individual integration of the payment processes into his existing system as well as the transferor transmission of the additional data to third systems (backend / ERP / accounting etc.) based on the actual status of the contractual partner (connection via Connectors, the takeover of existing customers and tokens, the takeover of blacklists and whitelists, etc.). In addition, Novalnet has its own team for tests, quality assurance and quality management to provide the appropriate checking and technical support – for user-friendly and optimal integration of the payment processes that optimally match the customer checkout and the other processes. We offer this support for both test and live operation.

Transfer of Existing Customer Data from Another PSP / Acquirer/Service Partner

After you, as the contractual partner has granted the power of attorney, we will contact your previous payment service provider (PSP) / acquirer/service partner directly and take care of the complete transfer of the data from your existing customers, especially the sensitive payment data (via secure channels ). Taking over existing customers is therefore not a problem with the cooperation of the other PSP / acquirer/service partner. In the past, we have already made a quick and uncomplicated change for various large customers (contractual partners).

This Process fully Complies with the Payment Card Industry Data Security Standard (PCI-DSS).