Automatic Receivables Management and Collection

A reliable collection of debts, including debt collection, complements Novalnet’s range of e-payment and risk management services. Our receivables management relies on a personalized approach and thus achieves a high collection rate. This service is – with the exception of the judicial dunning procedure and payment reminders by post – absolutely free of charge for Germany, Austria and Switzerland and can often prevent high losses due to payment defaults. Outside the DACH area, a success fee is due.

Payment Reminder to End Customers

If there is a payment problem, our system automatically sends a payment reminder by email, SMS or post. This can be adapted entirely to your individual requirements. For example, it is possible to have your logo, name, contact information and much more displayed on the invoice. The use of payment reminders has the advantage that the end customer is initially only charged for the costs of the main claim and the chargeback or return debit costs. If your customer pays the outstanding amount within the specified period, the subscription is reactivated and, if it is a temporary subscription, the paused time is extended.

Debt Recovery

If the dunning procedure is unsuccessful, the claim can be automatically transferred to a debt collection company. You get an overview of the current status at any time.

How does it work?

The free receivables management is triggered fully automatically, e.g. B. on maturity, chargeback or return debit. Novalnet relieves you of time-consuming work.

Automatic Termination

As soon as your customer settles the outstanding claim, our system automatically ends the dunning run.

Design of the Payment Reminder in your Design

The payment reminder by post and email can be adapted to your corporate identity. With the help of your company logo and many other placeholders, we can tailor the design exactly to you.

Transparency of the Individual Dunning Steps

Of course, you can do the individual dunning steps at any time in our Track online admin portal.

Connection to External Debt Collection Service Providers

If the dunning run is unsuccessful, the outstanding claim can be automatically sent to one of our partner debt collection agencies. Here, too, you can see the current status of the claim at any time.

High Success Rate

Our receivables management relies on a personalized approach and thus achieves a high collection rate.

Automatic Payment Reminder by Post

There are various reasons why buyers do not pay their open invoices or failed direct debits (e.g. due to insufficient coverage), including the following reasons: He has simply forgotten, he has a current liquidity bottleneck or he simply does not want to pay deliberately. It is therefore important for retailers to remind their customers of the payment as early as possible but also with the necessary instinct.

Why is a Payment Reminder by Post worthwhile?

Receivables management means a lot of administrative effort and time for the dealer. Therefore, Novalnet offers its customers, in addition to the automatic payment reminder by e-mail, also the option of sending them automatically by post.

If a buyer does not pay on time or the direct debit fails, we will automatically send a payment reminder by email. However, e-mails can get lost, end up in the spam folder or be accidentally deleted. In many cases, however, buyers simply do not trust payment reminders by email, as they suspect fraud due to the numerous phishing emails that exist. Our postal payment reminder prevents all of these cases, both nationally and internationally. We automatically generate print and send the corresponding payment reminders for you.

The postal payment reminder can be adapted to your corporate identity using a large number of placeholders. These include e.g. the company logo or the company address and much more. But you can also use the tried and tested standard template from Novalnet.

No response to the Payment Reminder?

If the outstanding amount is not paid despite the payment reminder, Novalnet has long been offering automatic receivables management. In addition to sending the dunning letter, this includes all the necessary steps up to the legal dunning procedure. We relieve you as a dealer of a lot of work, which in turn means lower costs for you.

Foreign Debt Collection

Many of Novalnet’s customers sell their goods and services worldwide. However, collecting outstanding payments is even more difficult and time-consuming for foreign debtors than within Germany. On the one hand, it is important to overcome language barriers. On the other hand, depending on the country, there are different legal regulations and practices with regard to the dunning and collection procedure. In addition, cultural differences can make communication difficult. Without a debt collection service, many retailers often only have the option of accepting bad debt losses. This can cause high losses and in the long run, threaten your existence.

Novalnet also supports its customers with late payments by foreign debtors. To this end, we cooperate worldwide with local partners who know the legal regulations and conditions in the respective countries exactly and who speak the language. As a dealer, you can therefore restrict yourself to one contact person if there are problems with unpaid invoices. In this way, you save time and money and benefit from a higher chance of success in the debt collection process. Foreign transactions lose their risk and you can open up new sales markets without worrying about bad debts.

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