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Data Protection

Data Protection

We are delighted to welcome you to our corporate Website and thank you for your interest in our services. The security and privacy of your data is of key importance to us. We have taken in to consideration the legal regulations for data protection, in particular the federal data protection act, the tele-media law and the State Broadcasting company contract.

Data Processing

The Novalnet AG automatically stores information transmitted usually from the browser in the server log files as far as your browser provides this information. For Instance.

  • Browser type / Browser Version
  • Operating system being used
  • File names
  • File Access status
  • The transfered data size
  • Client IP – Address
  • Websites visited prior to the server query
  • Date and time of the server query

These files are used for analysis for statistical purpose. But, there would be no transfer of data to a third party.

Information, authorization and restriction

Personal data from customers will be used only after your approval in order to answer your queries, for Contractual processing and for technical purposes. This data will not be made accessible to any third party, until and unless approved by you for contractual processing. You are however entitled to revoke your approval at any given time. Any other transfer, usage or sale of your personal data will not be undertaken. You have the right to obtain any info concerning your personal data and also enquire the reason for the storage as well as the source of such personal data.

Contact Questionnaire

With regards to the payment service offer from Novalnet AG, you have the possibility to get in touch with us. In case you want to contact us, details such as your Name, Telephone number and your e-mail address along with all other data provided by you in the questionnaire, will be saved on our server in order to be able to contact you and reply your queries. All other information is optional.

Kindly take in to consideration that this data will be transferred from our internet website to the Novalnet server without any encryption. Therefore, this information can be accessed and manipulated by unauthorized users. We recommend you not pass on critical confidential data either via mail or via the contact questionnaire.


If you would like to subscribe for our Newsletter, we would like to have a valid e-mail address with a form of verification, that you are the owner of this E-mail address and agree to the receipt of this Newsletter, in this given e-mail account. Any other data will not be used by us. Your approval for storage and further processing of this data as well as the agreement to the receipt of our newsletter is revocable at any given point of time.

Use of Cookies

We save the so-called "Cookies" on our server to be able to improve our service offer and adapt them according to your requirements. Cookies are small text files and are stored by the browser of the user permanently on his hard disk. The use of Cookies is necessary, basically for the flawless use of our web page. The use of Cookies ensures the storage of all previous websites visited on an Internet browser. They therefore make sure that you find your personal settings automatically on every new visit (and especially with every log in). You can manually delete Cookies yourselves by selecting the appropriate menu point in your Internet browser settings or deleting the Cookies on your hard disk. You may find more details in the help menu of your Internet browser.

Use of Google Analytics

This website uses Google Analytics, a web analytics service by Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files that are stored on your computer and allow an analysis of your usage of the web site. As a rule, the information created by the cookie on your usage of this web site is transmitted to a server by Google in the USA and stored there. However, in case IP anonymization is activated on this web site, your IP address is truncated beforehand by Google within member states of the European Union and other signatory states of the European Economic Area. Only in exceptional cases, your full IP address will be transmitted to a server by Google in the USA and truncated there. On behalf of the maintainer of this web site Google will use this information in order to evaluate your usage of this web site, create reports on web site activity and to provide further services related to web site and internet usage to the web site maintainer. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data collected by Google. You may prevent the storage of cookies by appropriate settings in your browser software. However, we inform you that in this case you might eventually not be able to make use of all functions on this web site to their full extent. Moreover, you may prevent the caption and processing of the data created by the cookie and related to your web site usage (including your IP address) by Google by downloading and installing the browser plugin available at the following address:

You may find further information about this at or on Google Analytics in general and data protection). We inform you that on this web site Google Analytics has been extended by the function "gat._anonymizeIp();" to guarantee an anonymized capture of IP addresses (so-called IP masking).

Social Plugins

As part of the internet presence of Novalnet AG social plugins ("plugins") provided by the social networks of the following operators are used:

  • which is operated by Facebook Inc., 1601 S. California, Palo Alto, CA 94304, USA ( "Facebook ").
  • which is operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA ( "Twitter ").
  • Google Plus which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ( "Google " and "+1 " respectively).
  • which is operated by Yahoo! Inc., 701 First Avenue, Sunnyvale, CA 94089, USA ( "Delicious ")
  • Google Digg operated by Digg, Mississippi St. 135, 3rd floor San Francisco, CA 94107, USA ( "Digg ")

The Novalnet AG web site contains links to the external social network Facebook (Facebook logo or "Like"). If these links are followed by clicking, the Facebook plugins are activated and your browser establishes a direct connection to the Facebook servers. Provided that you follow the links during your visit of the Novalnet AG web site and are logged into your personal Facebook user account at the same time, the information that you have visited the Novalnet AG web site is forwarded to Facebook. Facebook is able to assign the visit of the web site to your account. This information is transmitted to Facebook and stored there. In order to prevent this you have to log out of your Facebook account before clicking on the links. The functions assigned to the Facebook hyperlinks especially the transmission of information and user data are not already activated while visiting the Novalnet AG web site, but only when clicking on the respective links. You may learn about the purpose and scope of the data collection by Facebook as well as the further processing and usage of your data there and your respective rights and configuration options from the data use policy notes by Facebook (see below).


The internet presence of Novalnet AG also uses the 1+ button of the social network Google Plus. When accessing a web page of the internet presence of Novalnet AG that contains such a button your browser opens a direct connection to Google servers. The content of the "1+?" button is transmitted directly from Google to your browser and included in the web page. Therefore Novalnet AG has no influence on the scope of data collected by Google via this button. According to Google only personal data (the IP address among others) of logged-in members is collected and processed. In case you are a Google Plus member and do not wish Google to collect data about you via the internet presence of Novalnet AG and to connect it to your member data stored at Google, you have to log out of Google Plus before accessing the internet presence of Novalnet AG. You may learn about the purpose and scope of the data collection by Facebook as well as the further processing and usage of your data there and your respective rights and configuration options from the Google +1 button privacy policy notes (see below).


Furthermore, Novalnet AG uses the Twitter social plugin and its re-tweet functions provided by If you use the re-tweet functions, the web sites you visit are announced to third parties and connected to your Twitter account. You may learn about the handling of your data by Twitter as well as your rights and configuration options to protect your personal data from the Twitter privacy policy notes (see below).

Google, Digg und Delicious

Novalnet AG also uses plugins by Google, Digg und Delicious. If you click on the respective buttons, the corresponding information is transmitted directly to one of the social networks mentioned above and stored there. You may learn details about the handling of your personal data by the listed enterprises as well as your rights regarding this data from the privacy policy notes of the respective enterprises (see below).

Facebook :
Google+ :
Twitter :
Delicious :
Digg :

Further Information

IYour trust matters to us. Therefore, we are willing to answer to you concerning the processing of your personal data at any time. In case you have any further questions which could not be answered by this privacy policy statement, you may contact us at any time ( You can always view and also print out these privacy policy guidelines on our homepage. We email or fax these privacy policy guidelines to you as well. For this, please send us a short email (