From dispute notification to resolution and follow-up, everything runs automatically — no manual input required.
We compile and submit all relevant data: proof of delivery, refund policies, T&Cs, and customer verification details.
Send invoices or custom messages via our admin portal to help resolve disputes faster.
Fully automated dispute resolution – with zero manual effort.
Novalnet handles chargebacks and reversals from start to finish. We collect all required evidence and initiate the dispute process on your behalf. If needed, we also trigger debt collection — automatically and free of charge.
Want to avoid escalation? You can refund the transaction before a chargeback happens. Either way, your revenue stays protected.
A chargeback is a payment reversal initiated by a cardholder via their bank. A direct debit reversal (SEPA return) occurs when a customer withdraws authorization for a direct debit payment.
They may occur due to non-delivery of goods, duplicate billing, dissatisfaction with the product or service, suspected fraud, or unresolved issues between merchant and customer.
As soon as we receive a chargeback notice, we collect all relevant documents and submit them for dispute resolution on your behalf — fully automated.
We compile terms and conditions, refund policies, delivery proofs, IP logs, CVC checks, address validations, and signed receipts if available.
Yes. Through the admin portal, you can automate invoice delivery or send custom messages to help resolve issues directly with the customer.
If the dispute is lost, Novalnet automatically triggers debt collection — at no additional cost to you.
Yes. If the customer reaches out first, you can issue a refund to avoid escalation. This is a proactive way to reduce dispute rates.
No. Novalnet handles everything — from documentation to escalation — so you don’t have to intervene.
Chargebacks beyond the allowed timeframe
Fraud-related disputes with 3D Secure liability shift
Duplicate chargebacks for the same transaction
You’ll receive notifications via the admin panel or email as soon as a chargeback or reversal is reported.
Register your details to access the payment dashboard.
Complete and e-sign our simple contract and upload a minimal set of documents.
Start accepting payments instantly with easy integration
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How Novalnet Simplifies Recurring Billing for Membership BusinessesHotline: +49 (0)89 - 9230683-29 (Mon - Fri 9 am - 4 pm (CET))
