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No internet required

Collect payments even when your customer has no internet access. All they need is a phone connection.

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IVR technology

Our Interactive Voice Recognition system will guide your customers to punch in and authorise payment using any connected phone.

Fully secure

All transactions are encrypted and take place in a fully-secure, GDPR-compliant, PCI DSS Level 1 certified environment hosted in Germany.

How does it work?

A must-have for MOTO/Telesales or any business that relies on telephone orders for sales of products or services, call and pay lets you accept payments anytime, anywhere.

Your customer support team or call centre agent accepts the order from a customer on the telephone and forwards the customer to the automated call and pay telephone number (IVR system) for payment. The customer then enters the payment details via their phone in the call and pay system. The payment status is confirmed to the customer and the merchant system gets notified by the Novalnet system.

Transactions are processed in a fully secure PCI DSS Level 1 environment, which saves you the hassle of having your own PCI compliance.

How to Implement Call and Pay

With Novalnet’s Call and Pay solution, you can accept payments from customers without internet access — perfect for MOTO or telesales. Your customer service agent simply transfers the buyer to an automated, secure phone system where they enter their payment details using any phone keypad. The transaction is processed instantly, and both you and your customer receive confirmation in real time.

Step 1: Activate Call and Pay

  1. Log in to the Novalnet Merchant Portal.
  2. Go to Projects → Payment Methods and activate Call and Pay (Telesales).
  3. Define the phone number and language options for the IVR (Interactive Voice Recognition) service.
  4. Make sure your support or sales team has the correct Call and Pay transfer number available when speaking with customers

Step 2: Accept and Monitor Payments

  1. During checkout by phone, your staff transfers the customer to the secure Call and Pay line provided by Novalnet.
  2. The customer enters their card or payment details via keypad and confirms the payment by following the voice prompts.
  3. Once completed, both the customer and the merchant receive instant payment confirmation.
  4. Transactions and statuses can be monitored in the Merchant Portal Dashboard.
  5. Learn more about using Novalnet’s IVR solutions at our Developer Portal

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Choose Your Integration Method

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Hosted Payment Page (HPP)

Call and Pay transactions are fully processed through Novalnet’s secure PCI DSS Level 1 environment — no website integration needed.

HPP Guide
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Direct API

Available for businesses that want to trigger or track IVR-initiated transactions programmatically through the standard Payment API.

API Reference
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Plugins

Shopware, WooCommerce, Magento, Shopify, and more. Use Call and Pay alongside your existing Novalnet integration for phone-based orders.

See all plugins

Frequently Asked Questions

Call and Pay allows customers to complete payments via a secure telephone call. It’s especially useful for businesses offering support over the phone, telesales, or remote billing without web checkout.

The support agent transfers the customer to a secure phone line where the customer enters their payment information using IVR (Interactive Voice Response) technology. Once the payment is completed, the call is forwarded back to the support agent to complete the rest of the process—ensuring PCI-compliant, secure transactions.

Yes. Novalnet’s Call and Pay ensures PCI DSS compliance and does not expose sensitive card data to agents or phone systems. All transactions are SSL-encrypted and processed on secure servers.

This solution is ideal for call centers, travel agencies, healthcare providers, B2B service companies, and any business that accepts payments via phone-based interactions or invoices.

Absolutely. Call and Pay is well-suited for urgent orders, failed online payments, and high-value deals where quick, secure payment confirmation is critical.

Yes. Merchants get real-time transaction tracking, payment status updates, and complete logs via Novalnet’s merchant dashboard to ensure transparency and control.

No. Call and Pay requires no app download or login. The customer only needs internet access to open the payment link and complete the transaction securely from their browser.

More ways to collect online payments

Hosted payment page

Redirect customers to our fully-secure hosted payment page. They’ll be back on your website as soon as the payment is completed.

Plugins

Use one of our 100+ ready plugins to connect payment to your e-shop, CRM or ERP platform instantly.

Pay-by-link

Accept payments with a click, even with no webshop or POS. Create a link, share it and get paid instantly.