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About Novalnet

About Novalnet

"Customers, whose expectations we exceed, will remain our customers!"

This is our golden principle.

Therefore Novalnet is one of the leading payment service providers offering its extensive know-how at your disposal to realize your individual payment processing. Personal service and the best value for our merchants go without saying. From us you can expect the highest level of technology, safety, reliability and support.

Why Novalnet?

Novalnet AG is a leading financial services institution offering online gateways for processing of online payments. Operating in the market as a full payment service provider, Novalnet AG was founded in Munich, and provides online merchants user-friendly payment modules for all major shop systems as well as for self-programmed websites. The product and service portfolio is very comprehensive and includes all commonly used payment methods of online payment. These include a variety of intelligent fraud prevention modules, free technical support, an automated accounts receivable management system, a comprehensive subscription and membership management, as well as a very useful affiliate program. Our international team of payment experts is committed to provide one to one support to our merchants and work together in close partnership to increase their revenue, improve customer experience & optimization. This has been repeatedly confirmed by the many awards we have won from 2011 to 2018, the latest being E-Commerce Berlin Award 2018 for ‘Best Payment Provider’.

Novalnet is a company with a strong profile. Our motivated and flexible team is very experienced in the areas of payment processing, web development and eCommerce. We follow a simple rule to work for your success: only if your business grows, we also grow with you. Therefore, we take the time for our customers and help you find the custom-fit solution. Not only the dynamic staff of Novalnet AG is working in our office premises in Munich, but also take place meetings for the community of online merchants and other key members of the financial industry such as the Webmonday as well as art exhibitions, organized to display the fine art work of young international artists.

The Novalnet AG is a licensed payment institute which is regulated by the Federal Financial Supervisory Authority (BaFin).

Why are we named Novalnet?

Noval is a combination of the word "nova" which in Portuguese means "new" and the English word "novel” used in the sense of "quite new and unique". The new aspect of our payment service in the online environment is our innovative complete package fulfilling highest professional standards and going far beyond just a simple payment processing and risk management system. Our products and services have always maintained a cutting edge and a competitive advantage over our competitors through constant updates and enhancements. The adaptation to our customer needs is our top priority - that's Novalnet.

Why Novalnet was created?

During his long career in the payment sector, the company's CEO Gabriel Dixon, recognized that an "all-inclusive" solution was fundamentally missing in the eCommerce industry. His vision was then realized with the foundation of Novalnet, with the scope to be a full payment service provider offering online merchants the full portfolio of payment options and all additional services to ensure a complete and secure online payment system. At the same time, these services are completed with efficient additional services, so that no wishes remain open. Novalnet offers the perfect solution in the area of online payment for companies of all sizes: large international companies, SMEs as well as for online start-ups.

Chief Executive Officer (CEO) - GABRIEL DIXON

  "Customer Service is of top priority and importance to me, as we live, work and interact in a world of people and not companies. The customer is after all a person, who is looking for the best possible solution for his online business. For this reason we strive each and every moment to provide our customers a secure and flexible payment gateway bundled with several additional services. For Novalnet, every customer is unique and will therefore be given the best possible service, according to his individual requirements and desires."

Gabriel Dixon, CEO of Novalnet AG

Our Mission

Our Mission is to create sustainable value for companies by offering options beyond payments that allow our clients to focus on their core business, and enable their profitability. We do this by challenging the traditional payment industry model and by offering more simple solutions through one connection. Through our commitment to usability, security, and flexibility, we aim to grow alongside our clients and be rewarded with our mutual success. We will meet our goals by engaging the talent and passion of people, who believe that there is always a better way.

Our Vision

To be a unique, global leader in the payment industry that bridges payment and technology to create the simplest & suitable solutions from checkout to collection.

Follow our News page for more information about Novalnet.

Our Values

  • Accountability & Trust

    Say what you do and do what you say

    We deliver what we promise and always ensure transparency so that clients can trust in our results.

  • Security

    Provide a highly secured payment processing and prevent loss to merchants through customized fraud prevention

    We are committed to prioritizing safety in all aspects of what we do.

  • Simplicity & Usability

    Whatever you do keep it easy and simple

    We know complications make projects unnecessarily expensive, so we solve difficult problems in a straightforward, clear manner. We believe in doing more with less.

  • Innovation

    Think, act and communicate differently

    We believe in finding original solutions at the intersection of payment and technology.

  • Flexibility

    Stay dedicated to our mission, but remain flexible in your approach

    We strive to be agile so that we can give you novel, out-of-the-box solutions at a moment’s notice.