Debt Collection

Fully automated

The entire dunning process, from payment reminders to legal debt collection, is fully automated, with no intervention required from you.

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Payment reminders

Payment reminders are sent when a payment default is detected and the collection process is triggered when payment reminders are ignored.

Transparent processes

Our dashboard offers a clear status overview that helps you track the progress of dunning activities at every stage.

How our debt collection service protects you

High success rate
Novalnet’s debt collection process has a very high success rate, with almost all payment defaults recovered.

Customisation
All payment reminders and other dunning letters fully comply with your branding and corporate identity requirements.

Multiple delivery methods
Reminders can be delivered by email or post, to meet your requirements.

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Frequently Asked Questions

1. What is Novalnet’s debt collection service?

Novalnet offers a fully automated, end-to-end debt collection solution that recovers outstanding payments while preserving customer relationships. It integrates friendly reminders, escalation workflows, and optional legal recovery.

2. How does Novalnet handle unpaid invoices?

Once an invoice becomes overdue, Novalnet automatically initiates a multi-step collection workflow that includes email/SMS reminders, payment links, payment plan options, and, if needed, escalated recovery through licensed partners.

3. Does Novalnet support international debt collection?

Yes. Novalnet enables debt recovery across multiple countries, complying with local laws and languages to maximize recovery rates for cross-border merchants.

4. Will using Novalnet's collection service damage customer relationships?

No. The system is designed to use polite, brand-friendly communication and gives customers flexible repayment options before any hard collection steps are triggered.

5. Is the debt collection process fully automated?

Yes. Novalnet automates the full lifecycle of debt recovery—from detection of non-payment to resolution—while offering real-time updates and status tracking through its dashboard.

6. Can I track and manage collections within my Novalnet account?

Absolutely. Merchants can monitor, pause, or intervene in debt collection cases directly from the Novalnet merchant portal, with full transparency at every stage.

7. Does Novalnet charge fees for successful debt recovery?

Yes, but fees are success-based and depend on the recovery method (soft collection or legal enforcement). The pricing is transparent and agreed upon during onboarding.