With the Novalnet end customer portal “card.novalnet.de” we provide you an additional value added service for online payment. Each customer can view all transaction details with the transaction identification number (TID), that appears on his account or credit card statement. This is a free additional service for you as a merchant.
If desired, your shop or your company name can be displayed as the payee in the customer’s account statement.
View Transactions
If an end customer who has paid online on your website cannot assign a direct debit to his account or credit card, he can view the booking details himself via “card.novalnet.de”. The end customer can easily determine where the purchase was made, which in turn significantly reduces the risk of chargebacks and chargebacks.
Cancel Subscriptions
If your business model includes a subscription, your customers have the option to cancel their subscription in the end customer portal. This saves you time and administrative effort.Telephone
Support for End-customers
In addition, telephone support is available to the end customer, which is provided by our service staff. You do not have to provide any customer support for the online payments made via Novalnet.