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+49 89 9230683-20
sales@novalnet.de
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+49 89 9230683-21
support@novalnet.de
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  • Our Solutions
    • Payment Solutions
      • Full-service Payment Processing150+ payment methods, 125+ currencies
      • Split payments and revenue shareAutomated Marketplace & Affiliate Management
      • Instant Payment PluginsPlugins for E-commerce, ERP and CRM platforms
      • One-Click PaymentsUser-friendly and secure using tokenisation
      • Pay-by-LinkThe simplest way to accept payments
      • Phone PaymentsAccept payments using IVR
      • Subscription ManagementFlexible secure recurring payments
      • Virtual IBANAutomated credit assignment for invoice and pre-payments
      • Payment GuaranteeEliminate the risk of non-payment
      • Virtual TerminalAccept offline payments
    • Safety & Security
      • Novashield Payment ProtectionIntelligent fraud prevention and risk management
      • Dunning & Debt CollectionAutomated claims management
      • Escrow AccountsProtect your funds from insolvency
      • Technology & PlatformSaaS for best performance and availability
      • Data CentersFully secure and located in Germany
    • Services & Support
      • Analytics & ReportsEasy sync for your accounting system
      • Automated InvoicesCreate and send invoices to your customers
      • Debtor ManagementAutomate your bookkeeping
      • End-user SupportPayment support for your customers
      • Technical SupportSupport for implementation and maintenance
      • TaxationTurnover and location-based tax automation
      • Document ManagementSupports full-customisation and secure archiving
  • Business cases
    • E-commerceOnline and physical payments centralized in an omnichannel system
    • SaaSManage recurring billing & subscriptions
    • MarketplacesGlobal payouts with complex cash flows
    • PlatformsPayment acceptance via your platform for your customers
  • Integration
    • Interfaces
    • Instant Payment Plugins
    • Knowledge Center
    • Pricing
  • Company
    • About Novalnet
    • Why Novalnet
    • Management Team
    • Partners
    • Clients
    • Licenses
    • Awards
    • Careers
  • Blog
  • Contact
  • Account

Debt Collection Management

• personalized debt collection without additional costs
• automatized transmission of unpaid claims
• real-time display and all case details at the administration portal

A reliable debt collection is essential for every business. From the first dunning letter to the judicial dunning procedure, we will initiate everything to collect the claims against your customers worldwide.

Automatic Receivables Management and Collection

A modern approach to debt collection services and a reliable claims recovery complement e payment and risk management of Novalnet. Our receivables management service employs a personalized approach and thus obtains a high recovery rate. Except for legal dunning proceedings, the service is absolutely free of charge in DACH region (Austria, Germany and Switzerland). This service minimizes losses due to payment defaults. Outside the DACH area, a minimum commission is charged against successful collection.

Payment Reminders to End Customers

If a payment is defaulted, our system automatically sends a payment reminder by e-mail, SMS or by post. Payment reminders can be customized according to individual requirements, for example, possibility to display company logo, name, contact information etc on the invoice. Sending payment reminders has the advantage that the end customers are only charged initially for the costs of the main claim with the chargeback or return debit costs. If end-customer pays the outstanding amount within the specified period, the subscription is reactivated and, if it is a limited subscription, it is extended for the defined time period.

Recovery of Claims

If dunning procedures are not successful, the claim can be automatically transferred to a collection agency and you will receive an overview of the current status at any time.

How it Works?

The receivables management system is automatically triggered, e.g. when chargebacks or return debits are initiated. Novalnet thus relieves you from mundane time-consuming work and lets you focus on your core business.

Automatic Termination

As soon as your customer settles the outstanding debt, our system automatically ends the dunning process.

Customisation of Payment Reminders

Payment reminders via mail and e-mail can be adapted to your corporate identity. Using your company logo and many other placeholders, we can customize the design exactly to your needs.

Transparency of the individual reminder steps

Individual dunning steps can be amended at any time in our online admin portal.

Connection to external collection service providers

If the dunning process is unsuccessful, the open claim can be automatically transferred to one of our collection partners. And you are able to view the current status of all the receivables at any time.

High Success Rate

Our accounts receivable management relies on tried and tested personalized procedures resulting in higher collection rate.

Automatic payment reminder by mail

There are various reasons why buyers do not pay their open invoices or sepa direct debits getting failed (e.g. due to insufficient funds), and few of them are due to buyers failing to keep track of due dates, or temporary financial difficulties or no genuine intention to pay. Therefore; it is important for merchants to send timely reminders with tact and sensitivity.

Why is it worthwhile to send Payment Reminders by mail?

For merchants, managing open claims adds a lot of administrative work and time. Therefore Novalnet’s automatic payment reminders by e-mail, will minimize the work load and expedites the collection process.

If buyer does not pay on time or the direct debits bounces back, we automatically send a payment reminder by e-mail. However, e-mails can get lost, they end up in the spam folder or are accidentally deleted. In many cases, however, buyers simply do not trust payment reminders by e-mail because they suspect fraud due to the large number of phishing e-mails. Our postal payment reminders prevent all these cases, both nationally and internationally. We automatically generate, print and send the corresponding payment reminders on behalf of merchants.

The postal payment reminder can be adapted to your corporate identity using a very large number of placeholders including company logo or other company details. You can also use the proven standard template of Novalnet.

No reaction to the Payment Reminder?

Should the outstanding amounts are not being paid despite the payment reminders, all necessary follow up steps up are initiated which may lead upto the judicial dunning procedure. By offering this comprehensive service, we are taking a lot of work off your shoulders as a merchant, which in turn effectively reducing overheads.

Foreign debt collection

Many customers of Novalnet sell their goods and services worldwide. However, it is even more difficult and costly to collect outstanding payments from foreign debtors than within Germany. On the one hand, language barriers have to be overcome. On the other hand, there are country-specific legal regulations and practices regarding the dunning and collection procedure. In addition, cultural differences can make communication more difficult. Without debt collection services, many merchants often only have the option of accepting bad debt losses. This can cause high losses and can threaten their existence in the long run.

Novalnet also supports its customers in case of late payment from foreign debtors. For this purpose, we have partnered with global collection partners who are familiar with the legal regulations and conditions in the respective countries and speak the local language. You as a merchant can therefore limit yourself to one contact person if there are problems with unpaid invoices. In this way, you save time and money and benefit from higher chances of success in the collection process. Therefore, the risk of doing business globally is limited which in turn should encourage merchants to open up new sales markets without worrying about bad debts.

  • Payment Processing
  • Pricing built for your business
  • Instant Payment Plugins
  • Developer Portal

Products

    • Credit Card
    • Instalment payments
    • SEPA-Direct Debit with Payment Guarantee
    • Direct Debit UK (BACS)
    • Pay Cash
    • Prepayment / SEPA Transfer
    • Invoice
    • Invoice with Guarantee
    • PayPal
    • Instant Bank Transfer
    • giropay
    • eps Transfer
    • iDEAL Transfer
    • Post Finance
    • Multibanco
    • Bancontact
    • Apple Pay
    • Cash on Delivery
    • Przelewy24
    • In-App-Payment
    • Pay by Mobile Phone Bill
    • Tokenization
    • Fraud prevention
    • Automated invoices
    • Document management
    • Receivables Management
    • Membership and subscriptions
    • Marketplace and affiliates
    • Pay-by-link
    • Debt collection
    + show more

    Services

    • Hassle-free integration
    • Seamless checkout
    • Analytics and reporting
    • Escrow accounts
    • End-user support
    • Taxation
    • Test & Productive Operation
    • Dealer Administration
    • Platform for Success
    • More Services
    + show more
    • About Novalnet
    • Clients
    • Careers
    • Licenses
    • Imprint
    • Privacy Policy
    • Cookie Policy
    • Knowledge Center
    • Payment Glossary
    • Ecommerce Glossary
    • Blog
    • News
    • Contact
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