IMPLEMENTATION & MAINTENANCE – NOVALNET CAN HELP
We deliver reliable and individual solutions for our dealers. Thanks to our technical expertise, we can offer you an “easy to install plug & play” service for connecting to any shop system, either prefabricated or freely programmed! Flexible interfaces for self-developed systems, XML, iFrame, HTTP, connection to WaWi and accounting and much more.
If the shop, CMS or blog system you are using is not yet listed in the Novalnet portfolio or you have special requirements or special needs for your own, individual system: Talk to us! With the help of our technical support, we are sure to find a solution so that you and your business can benefit from Novalnet’s full service.
Implementation Schedule
In order to guarantee a smooth integration up to the successful test setting for the webshop and the corresponding systems, Novalnet provides an implementation team specially trained for this phase, which works in close cooperation with customers in a test system with all payment methods and processes, Checks steps and systems and releases them after successful tests. An actual and target status analysis is carried out and the next steps are then defined together with our customers.
A dedicated schedule for technical implementation can only be worked out after all requirements have been discussed in detail. To this end, we propose a specially scheduled meeting with the parties/people involved in due course. In any case, we provide an appropriate team from the areas of development/technology, key account and project management at the beginning of the implementation phase so that smooth integration can take place.
We support you in this
The support offered is of course part of the service level agreement. The English and German-speaking first-level support of Novalnet, responsible for hardware/software, is available to customers both by e-mail and directly by telephone. A central contact person is provided for this purpose. The response time for processing fault reports and complaints is usually guaranteed within 60 minutes. In order to ensure quick responsiveness to more complex challenges that affect second and third-level support, a direct contact person is available to customers.
In addition, Novalnet provides customers with a named, direct, decision-making and demonstrably trained contact person (key account manager). This is available for all services and products also for more complex challenges, fast and competent solutions. It goes without saying that this contact person is in regular contact with customers in order to provide the fastest possible solution proposals for any changes in the market environment.
Test Environment
After registration, your Novalnet account is initially in test mode. In this test mode, the account is isolated from the live system, so that the Novalnet interface can be tested as often as required in terms of function and operation.
Training and Documentation
Updates etc. are carried out internally by us. Training your employees or the like is therefore unnecessary. All work will be carried out by Novalnet employees, depending on your requirements. Extensive documentation from the Novalnet portals is available and will, of course, be made available to you. Of course, we can also train your employees in detail.
Project Management
In order to offer our contractual partners reliable and contemporary solutions, we not only take on full technical support but also continuously develop our products and thus meet the current requirements of the market. For example, we have accompanied several contractual partners in the project planning, implementation and realization, from start to complete implementation, including tests and live phase.