Debt collection services modernized: Novalnet AG cooperates with atriga GmbH

Ismaning, January 4, 2012 – The Novalnet AG, an experienced Online Payment Service Provider with a full service portfolio, cooperates since October 2011 with one of the leading debt collection providers, atriga GmbH.
The integration of the collection services of the atriga GmbH into the payment solutions of Novalnet AG results in a considerable increase in process automation and offers at the same time more transparency for the users of the Novalnet payment module. The Novalnet customers benefit from this corporation with a higher success rate of the debt collection, at a cost-free service as usual.
 
In December 2011 the technical integration of the digital files of atriga into the Novalnet administration panel had been finished. From now on all details for each cashing case are visible to any new and existing Novalnet customer. The debt collection service can be chosen optionally. In this case payments still due are automatically handed over to the debt collection provider atriga who takes care of the complex receivables collection. This service completes the Novalnet portfolio consisting of professional payment processing, intelligent fraud prevention, cost-free technical support as well as several additional services simplifying and automating the website owners’ daily work. The choice of payment types, the level of risk and claims management, the membership and subscription management and also the technical integration into the existing website are flexible and can be defined by the merchant.
 
In consequence, the e-payment can be adjusted to the individual requirements, mostly by the online merchant himself/herself by using the administration portal in the backend. Since the completion of the integration of atriga, the merchant sees in real time the current status of the debt collection process. Constant improvement and advancement of the secure and reliable payment modules by Novalnet guarantees the user-friendly procedure for the end-customer and assures the competitiveness and sustainability for the internet business owners. This includes the comprehensive consulting on online payment and the support for a seamless technical assembling of the merchant’s system with the Novalnet services.
 
Bernd Heimer of atriga GmbH (http://www.atriga.de) reveals their strategy for success as a debt collection provider and explains the advantages of the unique personalized collection procedure: “Our definition of innovative debt collection is the personalized encashment – the guarantee for maximum success and optimal transparency. Only if the defaulted customer is approached in a personal manner and sees an achievable solution for his or her situation, he or she will be willing to pay. If you don’t want to put the success at risk, you should never simplify the process, but constant adjustment to any occurrence during each individual dunning procedure is necessary. This requires very complex technical processes in the backend infrastructure which cannot be acquired “out-of-the-box”. An intelligent method and high grade of automation is the only way for a debt collection provider to get the best result for the clients on the one hand, and to keep the operative costs at a minimum on the other. To put it in a nutshell: every simplification or abbreviation of the debt collection routine will work unfavorably for the success of the collection. This is exactly the reason why the merchants should study in detail every debt collection process, if the process is simplified or cut short at his or her expense.”
 
About Novalnet AG
Novalnet AG is a leading financial services institution offering online gateways for processing of online payments. Operating in the market as a full payment service provider, Novalnet AG was founded in January 2007, and provides online merchants user-friendly payment modules for all major shop systems as well as for self-programmed websites. The product and service portfolio is very comprehensive and includes all commonly used payment methods of online payment. These include a variety of intelligent fraud prevention modules, free technical support, an automated accounts receivable management system, a comprehensive subscription and membership management, as well as a very useful affiliate program. The experienced and international team of specialists at Novalnet is committed to support online merchants with in-depth knowledge and to work with them hand in hand to increase their revenue and the quality of their online payments.
 
For more information go to: www.novalnet.com or call us at 089-92 30 68 320.